Privacy Policy

1. Introduction

Lab Turnkey Solutions India ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://labturnkey.in and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when you:

• Fill out contact forms on our website
• Request a quote or consultation
• Subscribe to our newsletter
• Download our brochure
• Contact us via email or phone
• Participate in surveys or feedback forms

This information may include:

• Name and contact information (email, phone number, address)
• Company name and industry details
• Laboratory requirements and project specifications
• Budget information
• Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website
• Cookies and similar tracking technologies
• Geographic location (approximate)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide laboratory solutions and services you request
• To send you quotes and project proposals
• To respond to your inquiries and customer service requests
• To send marketing communications (with your consent)
• To improve our website and services
• To analyze website usage and trends
• To comply with legal obligations
• To prevent fraud and ensure security
• To personalize your experience on our website

4. Google Ads and Conversion Tracking

Our website uses Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This involves:

• Google Analytics tracking to understand user behavior
• Google Ads conversion pixels to track form submissions and inquiries
• Remarketing pixels to show relevant ads to users who have visited our site

Google may collect and use data in accordance with their own privacy policy. You can opt out of Google's use of cookies by visiting Google Ads Settings.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Deliver personalized content
• Track advertising effectiveness

You can control cookie settings through your browser. However, disabling cookies may affect website functionality.

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share information:

• With our service providers and contractors who assist in our operations
• With Google for advertising and analytics purposes
• When required by law or legal process
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations
• Resolve disputes

You may request deletion of your information at any time by contacting us.

9. Your Rights and Choices

Depending on your location, you may have the following rights:

• Right to Access: Request access to your personal information
• Right to Correction: Request correction of inaccurate information
• Right to Deletion: Request deletion of your information
• Right to Opt-Out: Opt out of marketing communications
• Right to Data Portability: Request your data in a portable format

To exercise these rights, please contact us using the information provided below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date.

13. Compliance with Laws

This Privacy Policy complies with applicable data protection laws including:

• Information Technology Act, 2000 (India)
• General Data Protection Regulation (GDPR) - where applicable
• Other applicable privacy and data protection regulations